Frequently asked questions
Common questions, clear answers.
Answers about consultations, prices, supporting a relative, how clinicians are checked and what to do in an emergency.
About Tibacare
What Tibacare is, who gives clinical advice and where local care fits.
Tibacare helps people understand health questions and learn about consultations with independently practising clinicians. Tibacare provides technology, coordination, governance, and operational infrastructure. It is not a hospital, clinic or emergency service.
Clinical advice is provided by an independently practising clinician, not by Tibacare. The clinician remains responsible for their advice, decisions, professional conduct, and scope of practice.
No. Physical examination, investigations, medicines, procedures, emergency treatment, and hands-on continuing care remain with appropriate local healthcare services. Remote expertise complements those services where suitable.
No. Tibacare is not an emergency service. Contact local emergency services or an appropriate local healthcare facility if you need urgent or emergency care.
Consultations
The consultations described on this website and what they may involve.
Each consultation is with an independently practising clinician. They answer different questions, so start with the one that matches yours. The three are General Medical Consultation, Specialist Consultation and Expert Second Opinion. Specialist Consultation and Expert Second Opinion are not currently available. Clinician, service, and market availability depends on specialty, location, professional registration, jurisdiction, pathway readiness, and clinical suitability.
A general medical route may help frame a suitable non-emergency concern when the relevant specialty is unclear. A specialist route may be more appropriate when the clinical field is already known. Suitability still needs to be assessed for the individual situation.
It is another relevant clinical perspective on an existing diagnosis, proposed treatment, or important decision. It complements the professionals already involved and does not automatically replace an existing care plan.
Depending on the clinician, pathway, and clinical need, next steps may include clarification, a summary, suggested questions for a local team, local assessment, further expertise, or follow-up. No single outcome is guaranteed.
No. Specialty and service availability depends on clinician participation, clinical suitability, the pathway, and jurisdiction. A specialty name on the website should not be read as universal availability.
No. Consultations are not currently open for public booking through this website. Public registration and online payment are not currently available through this website.
Prices
Public starting prices and what can change them.
General Medical Consultation from $99, Specialist Consultation from $149 and Expert Second Opinion from $199. Prices shown are starting prices unless otherwise stated. They are in USD. Starting prices apply to the standard form of the service. The final price can vary with the preparation, specialist expertise and case complexity involved. Consultations are not currently open for public booking through this website.
Family Access has no public price. No family subscription is currently offered.
Families
How a family member can help, with the patient's permission.
Family Access is a consent-based support model for a patient who wants a trusted family member involved in preparing for and understanding their care journey. A family member takes part only with the patient's permission. Family Access is not currently available. It is not a clinical service or a substitute for patient consent.
Family accounts that act for a patient, and booking by family members, are not currently available. Adult patients control their own medical information. Helping to pay for care does not, on its own, give access to the patient's medical information.
Trust and privacy
How clinicians are checked and how information is handled.
Clinicians providing approved services through Tibacare have their professional identity and relevant credentials reviewed. The clinician considered for a service should also have a professional background relevant to that work. Registration in one country does not create authority everywhere.
Information is shared with the patient’s permission. Adult patients control their own medical information.
Share medical records or identity documents only through the secure workflow approved for the relevant service. Do not send sensitive information through a general public channel.
Tibacare is responsible for the platform and operational model it provides. Independent clinicians remain responsible for their clinical advice and professional conduct. Local providers remain responsible for the services they deliver. The exact allocation must be clear in each live pathway and its terms.
Questions and complaints
General enquiries, concerns and urgent needs.
Use the Contact page. General enquiries only. This route cannot give medical advice or help with urgent care. Please do not send medical records.
Tibacare welcomes feedback and takes complaints seriously. The Complaints & Feedback page explains how to raise a concern about this website or about how we use personal information, and the complaints model Tibacare intends to use when clinical services open. The public website does not currently collect complaint details or clinical records.